I'm a one person business and will always strive to make it right if you are unhappy. Please email me asap with any concerns. gina@secretgardenliving.com

We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 30 days from the delivery date of your order. Some exclusions may apply so please read the full return policy for additional information.

DISCREPANCIES AND SHORTAGES

If your order is received with any notable shortcomings, please contact customer service immediately. All discrepancies, shortages, broken merchandise, and any requests for returns must be made within 30 days from the delivery date of your order. Any requests for compensation or remediation will not be accepted after 30 days from the delivery date of your order.

RETURN INSTRUCTIONS

Returns may be shipped back to the following address:
Secret Garden Living
Attn: Returns
7630 E Carol Way
Scottsdale, AZ 85260
USA

We are not responsible for any shipping costs associated with returning items unless it is due to an error made by Secret Garden Living. Original shipping is non-refundable. Qualifying returns are eligible for a refund to your credit card. 

Please provide any information that can help us identify the account or original purchase that matches the returned items.

POLICY RESTRICTIONS

Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.

We do not accept returns on products that have been mixed or blended together with other ingredients. Refunds will only be issued for product that is returned in the original form that they were purchased in.

Secret Garden Living will not be responsible for damage or loss that occurs to goods shipped again to a different destination beyond the original shipping address provided on the order.

Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.

To start a return, you can contact me at gina@secretgardenliving.com 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 
I will notify you of your refund once I’ve received your return. You'll receive a refund on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.